在近日揭晓的 “2012年中国最佳呼叫中心”的评选中，友邦保险中国区电话营商中心荣获“‘金耳唛杯’ 2012年中国最佳呼叫中心”客户服务奖，以表彰友邦保险在提升客户体验和客户关怀方面的持续努力。这是自2010年以来，友邦中国连续第三年获得这一殊荣。
“金耳唛杯”中国最佳呼叫中心的评选系由国家工业和信息化部以及国家发展和改革委员会联合指导，行业权威机构——客户世界主办，CC-CMM国际标准认证机构协办。该奖项作为国内呼叫中心行业最具权威的评选已历时8届，其主旨是在社会各行业推广客户关怀的理念，提升呼叫中心运营管理水平，建立国际化的呼叫中心标准体系，推动呼叫产业在中国的发展。
在该奖项长达5个多月的评选过程中，通过资料评审、电话暗访、入户考察、专家评议等诸多严谨的审核环节进行逐项的筛选和评议后，友邦中国电话营商中心最终从总共200多家参选企业中脱颖而出，再次获此殊荣。
2012年是友邦保险重回中国大陆市场的第20个年头，也是友邦中国“客户年”的起始年。作为进入中国最早的外资保险公司，友邦保险以其国际化视野、本土化运作的严谨、专业形象广为大众熟知。此次蝉联国内权威机构颁发的“中国最佳呼叫中心”客户服务奖项，标志着友邦的服务品质再次得到社会各界的认可。作为公司最重要的服务窗口，友邦保险中国区电话营商中心一贯秉持“以客为本，传递关爱”的服务理念，致力于通过不断为客户提供用心、便捷和创新的服务，更紧密地吸引和凝聚新老客户，从而为提升公司品牌价值，实现“业界典范，引领未来”的美好愿景而不懈努力。
友邦保险控股有限公司及其附属公司是全球最大的泛亚地区独立上市人寿保险集团，在亚太区14 个市场拥有全资营运附属公司或分支机构，包括香港、泰国、新加坡、马来西亚、中国大陆、韩国、菲律宾、澳大利亚、印尼、台湾、越南、新西兰、澳门和文莱，及印度合资公司的26%权益。
友邦保险今日的业务成就可追溯逾90 年前于上海的发源地。按寿险保费计算，集团在亚太地区(日本除外)领先同业，并于大部分市场稳占领导地位。截至2011 年5 月31 日，集团拥有总资产 1,157.82亿美元。
友邦保险提供全面的产品及服务，涵盖退休计划、寿险和意外及医疗保险，以满足个人客户在储蓄及保障方面的需要。此外，集团亦为企业客户提供雇员福利、信贷保险和退休保障服务。集团透过遍布亚太区逾230,000 名专属营销员及约20,000 名员工的庞大网络，为超过2,300 万名个人保单持有人及逾1,000 万名团体计划的参与成员提供服务。
友邦保险在中国大陆的发展始于1992年，并于同年在上海设立分公司，是当年第一家获许在中国大陆经营保险业务的外资保险公司。目前，友邦保险在中国大陆的业务范围已经扩展到北京市、深圳市、广东省和江苏省。作为第一家将保险营销员制度引进国内的保险公司，友邦保险建立了专业的保险营销员队伍，并通过多元化销售渠道，为客户提供一系列人寿保险、人身意外保险和医疗保险产品。
AIA China Call Center Won the “China Best Call Center” Award
AIA China Call Center has won the “Best Customer Service Award” of 2012 Golden Headset - China Best Call Center Award recently. It is the 3rd consecutive year for AIA to obtain this honor from 2010 for its upgraded customer experiences and continuous endeavor on customer caring.
“Golden Headset - China Best Call Center Award” is jointly superintended by the National Ministry of Industry and Information Technology and National Development and Reform Commission with Customer Care & Management World Group (CCM World) and Contact Center Capability Maturity Model Certification Institute (CCCMM) as the host and co-host respectively. The award as a domestic call center industry's most authoritative selection has lasted the eighth. Its purpose is to promote the customer care concept to all industries, improve call center operation management level, establish an international call center standard system, and to promote calling industry in China's development.
In more than 5 months of the selection process, the organizer stage by stage evaluated all competitors through data review, telephone investigations, home inspection, and expert review and so on. AIA China Call Center finally talent showing itself won the award again among more than 200 enterprises.
It is the twentieth anniversary for AIA to come back to China in 2012 and AIA’s first “year of customers”. As the first wholly foreign-owned insurance company in China, AIA is well known by its international vision, rigorous local operation and professional image. Re-won this award marks the AIA's service quality again recognized by all circles of the society. To be a most important service window, AIA China Call Center has always uphold the service principle of "customer-oriented, care-delivering " concept to constantly provide heart, convenient and innovative services, to attract and unite the
new and old customers. All these are for the mission to enhance the company's brand value and to achieve the company vision –to be a leading provider of financial prosperity and security solutions through a relentless focus on customers, distributors and employees.
About AIA Group Limited
AIA Group Limited and its subsidiaries (collectively “AIA” or “the Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has wholly-owned main operating subsidiaries or branches in 14 markets in Asia Pacific – Hong Kong, Thailand, Singapore, Malaysia, China, Korea, the Philippines, Australia, Indonesia, Taiwan, Vietnam, New Zealand, Macau and Brunei and a 26 per cent joint venture shareholding in India.
The business that is now AIA was first established in Shanghai over 90 years ago. It is a market leader in the Asia Pacific region (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$119,494 million as of 31 May 2012.
AIA meets the savings and protection needs of individuals by offering a range of products and services including retirement saving plans, life insurance and accident and health insurance. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents and employees across Asia Pacific, AIA serves the holders of more than 24 million
individual policies and over 10 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code “1299” with American
About AIA China
AIA China started its operations in Shanghai, China, in 1992 and was the first foreign organization to be granted an insurance license in China. Today, AIA China has expanded into Beijing, Shenzhen, Guangdong and Jiangsu provinces. As the first insurer to introduce the agency system to China, AIA China has established a professional agency force and markets a range of life, accident and medical insurance products to customers through our multi-channel distribution system.
